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Patient Financial Services Representative - Remote

Posted 5 days agoViewed

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💎 Seniority level: Entry

📍 Location: United States of America, CST, NOT STATED

💸 Salary: 18.33 - 27.5 USD per hour

🔍 Industry: Healthcare

🏢 Company: Essentia_Health

🗣️ Languages: English

🪄 Skills: Customer serviceNegotiationWritten communicationMultitaskingProblem-solving skillsData entry

Requirements:
  • Experience handling cash payments and self-pay collections.
  • Exceptional customer service skills.
  • Knowledge of office equipment including computers and billing programs.
  • Preferred experience in customer service, call centers, or collections.
Responsibilities:
  • Resolve a high volume of patient accounts in a virtual call center.
  • Act as primary contact for patients regarding self-pay balances and billing inquiries.
  • Provide support for insurance, coding, registrations, and billing issues.
  • Perform account analysis and develop action plans to educate guarantors.
  • Conduct follow-ups on delinquent accounts and assist patients with payment negotiations.
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