Senior Representative, Risk Operations - Remote

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Requirements:

• Minimum of 1 year of execution-focused experience in fraud and risk mitigation within a customer service or related role.
• Exceptional problem-solving skills, with a proven track record of executing solutions for complex fraud and risk issues, always considering the impact on the customer.
• Strong sense of ownership and disciplined curiosity, driving the execution of proactive identification and implementation of effective fraud and risk mitigation strategies with a customer-first mindset.
• Empathetic communication skills, with the ability to execute connections with stakeholders on a personal level, ensuring a positive customer experience.
• Detail-oriented mindset with a commitment to executing top-notch service in the realm of fraud and risk execution.
• Available full-time (40 hours / week); ability to work weekends and bank holidays.

Responsibilities:

• Take the lead in implementing and executing strategies to detect, prevent, and swiftly mitigate fraud and risk incidents, always keeping the customer experience at the forefront.
• Develop an in-depth understanding of the unique challenges associated with fraud and risk execution, fostering a positive and secure environment for clients, Taskers, and internal employees.
• Execute with a sense of urgency, combining it with a genuine commitment to executing customer-centric fraud prevention and resolution.
• Leverage qualitative and quantitative data to drive the execution of fraud and risk mitigation strategies continually, with a focus on enhancing the overall customer experience.
• Identify emerging trends and execute logical reasoning in decision-making, prioritizing the execution of secure and satisfaction-driven measures for our stakeholders.
• Apply insights and metrics to drive the day-to-day execution and enhance the overall effectiveness of fraud and risk mitigation efforts, ensuring a positive impact on customer satisfaction.
• Regularly escalate emerging risk and fraud trends to the supervisor, ensuring timely communication of critical issues to enhance customer trust.
• Collaborate closely with the risk operations manager, executing strategies and measures developed under their guidance, with a constant focus on improving the customer experience.
• Execute problem-solving with a solutions-focused mindset, proactively identifying and executing effective resolutions to safeguard our operations and maintain customer trust.
• Demonstrate a high level of ownership and disciplined curiosity in executing fraud and risk mitigation measures, ultimately contributing to an enhanced customer-centric approach.
• Serve as a trusted resource, executing optimal fraud and risk mitigation through proactive measures and efficient solutions, reinforcing a positive customer experience.