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Local Support Specialist (Italian)

Posted 1 day agoViewed

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📍 Location: Italy, Europe/Rome, NOT STATED

🔍 Industry: Travel-tech

🏢 Company: RateHawk

🗣️ Languages: Italian, English

🪄 Skills: Fluency in EnglishCRMCustomer support

Requirements:
  • Advanced level of English and Italian – you’ll need to speak and write fluently.
  • Ability to grasp new information quickly and focus on results.
  • Capable of juggling multiple tasks and handling stress with ease.
  • Strong sense of empathy is essential.
  • Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage.
Responsibilities:
  • Take calls and provide initial advice to B2B partners in Italian.
  • Keep partners informed about ongoing cases with regular updates.
  • Assist operation teams with communication in Italian.
  • Respond to information requests from B2B partners.
  • Document all work in the CRM system.
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