German Customer Support - Remote

View full description

Requirements:

• Proficiency in German (C1 minimum) and English (B2 minimum).
• Interest in e-commerce, consumer electronics, and customer service excellence.
• Strong adaptability to new technologies and products.
• Problem-solving skills with a proactive and detail-oriented approach.
• A quiet and dedicated workspace at home.
• Optional previous experience in a customer service role is an advantage.

Responsibilities:

• Provide professional and empathetic customer support across multiple channels, including email, chat, phone, and social media.
• Troubleshoot customer issues effectively, ensuring timely resolution and maintaining high customer satisfaction.
• Stay updated with the latest product information, policies, and procedures to deliver accurate support.
• Collaborate with team members and escalate complex issues when necessary.
• Follow company guidelines and best practices to maintain quality standards in customer interactions.
• Continuously improve support skills through training and development opportunities.