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Customer Support Representative (Employee Health Insurance)

Posted 1 day agoViewed

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💎 Seniority level: Entry, 1-2 years

📍 Location: United States, MST, NOT STATED

💸 Salary: 15.0 USD per hour

🔍 Industry: Health Insurance

🏢 Company: SimplyInsured👥 11-50💰 $5,900,000 Series A over 9 years agoInsuranceHealth Care

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Customer service

Requirements:
  • 1-2 years of experience in customer service or sales role.
  • Highly productive with good multitasking skills.
  • Passion for helping people, especially regarding their health.
  • Able to work in a high-volume contact center environment.
  • Familiarity with support ticketing and/or support CRM software tools.
  • Fantastic oral and written communication skills.
  • Strong desire to help businesses maximize their healthcare.
Responsibilities:
  • Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.
  • Work with existing customers to answer and resolve basic administrative and billing questions.
  • Ensure that customer inquiries are responded to quickly and thoroughly.
  • Communicate with customers via phone, chat, and email, and document interactions using support ticketing software.
  • Propose process and product solutions to improve customer experience.
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🔥 Customer Support Representative (Employee Health Insurance)
Posted 2 months ago

📍 United States

🧭 Full-Time

🔍 Health Insurance

🏢 Company: SimplyInsured👥 11-50💰 $5,900,000 Series A over 9 years agoInsuranceHealth Care

  • 1-2 years of experience in a customer service or sales role.
  • Highly productive with good multitasking skills.
  • Passionate about helping people, particularly in relation to health.
  • Able to work in a high-volume contact center environment.
  • Familiarity with support ticketing and CRM software tools.
  • Excellent oral and written communication skills.
  • Strong desire to help businesses maximize their healthcare.
  • Assist potential customers with navigating the online insurance shopping experience and obtaining health insurance quotes for their companies.
  • Work with existing customers to resolve administrative and billing questions.
  • Communicate through phone, chat, and email, documenting interactions using support ticketing software.
  • Contribute to the Support team's mission of delighting customers and alleviating fears related to health insurance.

Communication SkillsCustomer serviceAttention to detailOrganizational skillsMultitasking

Posted 2 months ago
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