Customer Support Specialist - Remote - 6 months project

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💎 Seniority level: Entry, 1-2 years

📍 Location: Philippines, EST, NOT STATED

🔍 Industry: Healthcare

🏢 Company: Boldr👥 501-1000

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Analytical SkillsCustomer serviceMicrosoft OfficeAttention to detailExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsFluency in EnglishCross-functional collaborationData entrySales experienceCRM

Requirements:

1-2 years of experience in sales, customer service, or outreach roles.
Proactive problem-solving skills and adaptability.
Excellent organizational skills and attention to detail.
Basic understanding of healthcare or medical office operations.
Ability to quickly learn and use CRM or call-tracking systems.
Proficiency in Google Suite, Microsoft Office, and collaboration tools.
Strong communication skills in English, both spoken and written.
Dependable attendance and internet connection.

Responsibilities:

Conduct outbound calls to medical provider offices and engage via email.
Encourage providers to opt into receiving marketing materials and confirm placements.
Email targeted patients with Babylist Health materials and track campaign compliance.
Log call outcomes and maintain records of successful contacts.
Identify challenges during outreach to inform strategy adjustments.
Coordinate with internal teams to align on outreach goals and messaging.

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