Senior Solutions Architect

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Requirements:

• Minimum 3 years of relevant work experience in sales engineering, technical support, systems engineering, or other technology-focused roles
• Bachelor degree or equivalent work experience
• Demonstrate a high level of accountability for work
• Exceptional documentation and communication skills
• Highly adept at process and technology project management
• Good track record of delivering results and working towards targets
• Ability to manage information flow to leadership and escalate issues properly
• Experience with access control and smart lock technologies is a plus
• Proficient with email platforms and SFDC
• Highly organized with strong attention to detail
• Ability to work collaboratively and build strong cross-functional relationships
• Self-motivated, proactive, resilient, and positive

Responsibilities:

• Develop and maintain a deep understanding of all ButterflyMX products
• Assist other team members from sales, technical support, success and others by solving technical and installation questions about our products
• Partner with product and engineering teams to provide voice of the customer feedback on our products and technology partnerships
• Work with the management team to define and execute strategies and process improvements
• Work closely with cross-functional team members on technical documentation and initiatives prioritized by management
• Manage technical support escalations across all ButterflyMX hardware devices along with 3rd party integrated products
• Provide on-site technical subject matter expertise in support of both pre and post sales efforts, with up to 50% travel required
• Cultivate open communication with customers and business partners to identify opportunities for improved processes and methodologies