Spanish Speaking Customer Support for Transportation Services - Remote Greece

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Requirements:

• Fluency in Spanish and English, both written and spoken.
• Experience in customer support or a related role is preferred.
• Strong interpersonal and communication skills.
• Ability to work effectively in a fast-paced, remote environment.
• Problem-solving mindset and a focus on customer satisfaction.
• Knowledge of the transportation industry is an advantage.
• Proficient in using customer support software and standard office applications.

Responsibilities:

• Provide outstanding customer support to Spanish-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to transportation services, including schedules, pricing, and bookings.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Document customer interactions accurately in our customer relationship management system.
• Communicate effectively with internal teams to resolve customer service challenges.
• Stay informed about the latest updates in transportation services to provide accurate information.
• Offer feedback and suggestions for improving customer service processes and policies.