Customer Success Engineer - Remote

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Requirements:

• 10+ years of experience in a technical role such as Technical Account Manager, Solution Engineer, or Solution Architect, ideally within the software or database technology sector.
• Proficiency in Python and/or Go, with expertise in AI applications such as generative search, RAG implementation, and vector databases.
• Strong problem-solving skills with the ability to diagnose and resolve complex technical challenges.
• Familiarity with cloud platforms (AWS, GCP, Azure) and infrastructure-as-code tools like Terraform and Kubernetes.
• Experience with monitoring tools such as Grafana and Prometheus is a plus.
• Exceptional communication skills, capable of explaining technical concepts in a clear and user-friendly manner.
• Customer-centric mindset with a proactive approach to problem-solving and enhancing customer experience.
• Ability to work independently and manage workload effectively in a remote work environment.

Responsibilities:

• Provide expert technical guidance to customers, assisting with deployment, configuration, troubleshooting, and best practices.
• Work closely with engineering teams to diagnose and resolve software issues, ensuring optimal system performance and availability.
• Collect and relay customer feedback to influence product development, participating in planning sessions for improvements and new features.
• Support customers through product updates, migrations, and enterprise-level deployments.
• Lead data migrations for customers transitioning from proof-of-concept or open-source implementations to enterprise solutions.
• Develop and implement structured playbooks, processes, and strategies to enhance customer support and scalability.