Customer Support Coordinator - Logistics

Posted 5 days agoViewed

💎 Seniority level: Entry, 0-2 years

📍 Location: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, Wyoming, EST, NOT STATED

💸 Salary: 55000.0 USD per year

🔍 Industry: Transportation/Logistics

🏢 Company: CharterUP

🗣️ Languages: English

⏳ Experience: 0-2 years

🪄 Skills: Communication SkillsCustomer serviceAttention to detailOrganizational skillsDocumentationTroubleshootingData entryRelationship management

Requirements:

0-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm in fast-paced situations.
Strong organizational skills and effective multitasking.
Customer-focused mindset with commitment to delivering exceptional service.

Responsibilities:

Respond to inbound customer inquiries via email and conduct outbound calls.
Troubleshoot common issues and escalate complex cases.
Monitor live trips during scheduled weekend shifts and address disruptions.
Manage unexpected events by coordinating alternative solutions.
Build and maintain positive customer relationships.
Collaborate with internal teams to track and monitor service requests.

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