Customer Onboarding & Implementation Manager

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Requirements:

• A bachelor’s degree and 3-5 years of experience in customer onboarding, project management, or implementation roles within SaaS or EdTech.
• Proven expertise in project management methodologies and tools (e.g., Jira, Asana, Microsoft Project), project management certification is a plus.
• Strong technical skills, including experience integrating software with platforms like Canvas, Blackboard, Moodle, and other enterprise systems.
• Exceptional communication and organizational abilities.
• A strategic mindset focused on achieving customer success and process improvement.

Responsibilities:

• Develop and execute detailed project plans for customer onboarding, defining clear milestones, timelines, and deliverables.
• Monitor progress and ensure on-time delivery of all onboarding activities while meeting quality standards.
• Collaborate with cross-functional teams to identify and resolve roadblocks.
• Tailor onboarding plans to meet the unique needs of each customer.
• Conduct engaging product training sessions.
• Serve as the primary point of contact during onboarding, facilitating a seamless handoff to the Customer Success Manager.
• Assist customers with complex technical configurations and integrations.
• Analyze customer feedback to enhance the onboarding experience.