Dutch Speaking Customer Care Specialist - Remote in Greece

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Requirements:

• Fluency in Dutch and English, both written and verbal.
• Strong communication and interpersonal skills focused on customer service.
• Experience in a customer service role is preferred but not mandatory.
• Ability to work independently and manage time effectively in a remote environment.
• Problem-solving skills with a proactive approach to customer inquiries.
• Familiarity with CRM systems and customer service software is a plus.
• A positive attitude and a willingness to learn and grow with the company.

Responsibilities:

• Respond to customer inquiries from Dutch-speaking clients through phone, email, and chat, ensuring high-quality service.
• Resolve customer issues swiftly and efficiently while maintaining a courteous demeanor.
• Record customer interactions in the CRM system for quality tracking.
• Work collaboratively with the team to improve processes and customer satisfaction.
• Engage in ongoing training and development to enhance product knowledge and service skills.
• Gather feedback from customers and relay information to management to foster service improvement.