Customer Success Officer (Relocation to Montenegro)

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Requirements:

• Degree in Business Studies or any related field.
• Previous experience in a similar position is a major advantage.
• Excellent command of the Russian and English language; knowledge of additional languages is advantageous.
• Strong spoken and written communication skills.
• Ability to work efficiently under pressure.
• Proficient in Microsoft Excel and Word.
• Knowledge of MetaTrader platforms is an advantage.
• Willingness to work rotating shifts.

Responsibilities:

• Assist clients worldwide through live support and customer requests via chats, phone calls, and emails in multiple languages.
• Help with opening and amending client accounts while maintaining accurate records.
• Manage phone inquiries with impeccable etiquette and handle back office queries.
• Support clients with technical issues and provide troubleshooting assistance.
• Collaborate with management and other departments to address and resolve client issues.
• Provide information regarding client documentation and materials.
• Promote products and services to clients while developing strong relationships.