ApplyMember Support Representative (Weekends only, 9:30am-8:00pmEST)
Posted 29 days agoInactiveViewed
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💎 Seniority level: Entry
📍 Location: United States, EST, NOT STATED
💸 Salary: 20.0 - 22.0 USD per hour
🔍 Industry: Metabolic health and obesity treatment
🏢 Company: Calibrate👥 251-500💰 Private over 1 year ago🫂 Last layoff almost 2 years agoPersonal HealthWellnessHealth Care
🗣️ Languages: English
🪄 Skills: Microsoft ExcelCustomer serviceMicrosoft OfficeTroubleshootingWritingActive listeningData entryTechnical supportCRM
Requirements:
- High school degree or equivalent required.
- Strong verbal and written communication skills.
- Previous experience in hospitality or customer support.
- Ability to learn and use various applications and software.
- Adaptable to changing priorities and workflows.
- Strong time management and organizational skills.
- Active listening skills with a focus on empathy.
Responsibilities:
- Efficiently manage a high volume of inbound member calls.
- Respond to inquiries in a timely and professional manner.
- Ensure quality member experiences across channels.
- Identify member needs and provide solutions within workflows.
- Engage and retain members by building rapport.
- Document all member interactions and escalate issues as needed.
- Make outbound calls to members and other entities.
- Support members with account updates and inquiries.
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