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Customer Support Manager (Kuala Lumpur)

Posted 6 days agoViewed

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💎 Seniority level: Manager, Minimum of one year

📍 Location: Malaysia, GMT+8, NOT STATED

🔍 Industry: IT solutions for the hotel industry

🏢 Company: Exely👥 1-10💰 $100,000 Seed over 2 years agoArtificial Intelligence (AI)WellnessBeauty

🗣️ Languages: Malay, English

⏳ Experience: Minimum of one year

🪄 Skills: Data AnalysisJiraTechnical supportCRMCustomer support

Requirements:
  • Minimum of one year experience in customer service, preferably within an IT company or call center.
  • Experience in hospitality or technology sector with hoteliers is advantageous.
  • Excellent communication skills and willingness to work in a team.
  • Analytical mindset with ability to make data-driven decisions.
  • Results-oriented approach and ability to work in a dynamic environment.
  • Proficient in Malay as a native language and advanced English.
  • Experience with CRM software (JIRA) and knowledge of ticket systems is advantageous.
Responsibilities:
  • Guide hoteliers on navigating the Exely Solutions effectively.
  • Provide activation and training to ensure smooth onboarding.
  • Offer timely support addressing queries via calls and emails.
  • Manage feedback and escalate issues to relevant departments.
  • Ensure solutions are functioning correctly and resolve issues promptly.
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