Network Service Desk Engineer

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Requirements:

• Sound understanding of networking and cyber security concepts, including LAN, WLAN, WAN, and Firewalls.
• Commitment to continuous learning and maintaining knowledge of Enterprise portfolio.
• Ability to work both independently and as part of a team.
• Fluent communication in English, both verbally and in writing.
• Strong time management and punctuality.
• Technical comprehension for successful Service Delivery.
• Resilience and results orientation with the ability to thrive in a fast-paced environment.
• Commercial awareness and flexibility in work location.

Responsibilities:

• Build and maintain strong customer relationships to enhance satisfaction and retention.
• Own the resolution of all reactive tickets in the Enterprise support Incident management system.
• Implement assigned proactive tasks as outlined by the Service Delivery Operations Manager.
• Centralise technical support for Field Engineers for onsite incidents and configuration tasks.
• Provide escalation support to other lines of support and demonstrate troubleshooting skills.
• Assist in creating local support processes such as alerting mechanisms and proactive scheduling.
• Complete out of hours support as part of the on-call rota.