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Senior Product Manager - App Platform & Hero

Posted 6 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: US

💸 Salary: 128000.0 - 160000.0 USD per year

🔍 Industry: Customer support technology

🏢 Company: Gladly👥 101-250💰 $40,000,000 4 months agoCustomer ServiceComputerTechnical SupportSaaSInformation TechnologySoftware

⏳ Experience: 5+ years

🪄 Skills: Artificial IntelligenceProduct ManagementAPI testingStrategic ManagementCollaborationCustomer Success

Requirements:
  • Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and products for superusers
  • Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
  • Can telescope between the details and the big picture
  • Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs
  • Know what great design looks like and care about delivering experiences modern consumers will enjoy
  • Grasp technical details and understand technical constraints when working with engineers
  • Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
  • Love tackling hard problems and coming up with powerfully simple solutions
Responsibilities:
  • Create a vision and strategy for your product area that furthers the company goals and vision
  • Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
  • Validate, plan, and deliver on both impactful enhancements and new products
  • Collaborate across Product teams to build a cohesive product and hone your PM craft
  • Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message
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