Client Success Manager (CST)

Posted 12 days agoViewed

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💎 Seniority level: Manager, Proven experience in client success or account management in the IT services industry.

📍 Location: Latin America

🔍 Industry: IT software services

🏢 Company: ISHIR👥 101-250 Web Development Information Technology Software

⏳ Experience: Proven experience in client success or account management in the IT services industry.

🪄 Skills: Software DevelopmentCommunication SkillsAccount ManagementNegotiation skillsClient relationship managementCross-functional collaborationCustomer Success

Requirements:

Proven experience in client success or account management in the IT services industry.
Strong understanding of Custom Software Development on different platforms.
Exceptional communication, negotiation, and interpersonal skills.
Results-oriented with a track record of meeting or exceeding targets.
Ability to work collaboratively with cross-functional teams.
Excellent problem-solving and critical-thinking abilities.
Ability to work with C Level executives and enterprise level accounts.

Responsibilities:

Build and maintain strong relationships with clients.
Ensure smooth onboarding and offboarding processes.
Develop and execute strategic account plans.
Identify upsell and cross-sell opportunities.
Monitor client accounts and track key performance indicators.
Conduct regular review meetings with clients and internal teams.

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