Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Care Specialist [Hybrid-US]

Posted 28 days agoViewed

View full description

💎 Seniority level: Entry, One or more years of call center experience

📍 Location: U.S, Pacific time, NOT STATED

💸 Salary: 57000.0 - 66000.0 USD per year

🔍 Industry: Insurance

🏢 Company: Quanata👥 101-250Software EngineeringInformation TechnologySoftware

🗣️ Languages: English, Spanish

⏳ Experience: One or more years of call center experience

🪄 Skills: Customer serviceWritten communicationVerbal communication

Requirements:
  • Associate’s degree or equivalent relevant experience.
  • One or more years of call center experience.
  • People-focused orientation, and a passion for continuous learning.
  • Must be able to pass the insurance producer exam (training provided).
  • Excellent verbal and written skills.
Responsibilities:
  • Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat).
  • Provide expert insurance advice during quote, purchase, policy changes, and whenever else customers need assistance.
  • Utilize the policy management system to perform transactions, such as policy changes and corrections.
  • Own efforts to deliver customer happiness.
  • Act as the voice of the customer to relay feedback.
Apply