Customer Success Account Manager (Remote Mountain/Central/East)

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Requirements:

• 5+ years selling complex Healthcare IT SaaS to Healthcare Executives into small and medium-sized hospital systems, boutique clinics, and co-ops.
• 5+ years of customer facing experience within healthcare SaaS.
• Experience leading through customer escalations and presentations.
• Strong track record of meeting/exceeding sales targets.
• Exceptional communication, presentation, and conflict resolution skills.
• Willingness to travel 25% approximately a week per month.
• Technical understanding of cloud services and EMR integration.
• Familiar and adept with using Salesforce and Marketing CRMs.
• Bachelor’s degree required.

Responsibilities:

• Support clients in the East and Central time zones.
• Focus on responding to, identifying, and closing new business opportunities.
• Grow and expand the footprint within existing SMB accounts.
• Build and cultivate relationships in targeted accounts.
• Manage a portfolio of SMB/Group customers to ensure successful training and adoption.
• Engage with external parties to support Suki users.
• Identify and drive the resolution of risks and issues.