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Support Representative (INT)

Posted 29 days agoViewed

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💎 Seniority level: Entry, Experience in a call center environment is required

📍 Location: Philippines

💸 Salary: 6.0 - 9.0 USD per hour

🔍 Industry: Legal

🏢 Company: Michael & Associates, Attorneys at Law

🗣️ Languages: English

⏳ Experience: Experience in a call center environment is required

🪄 Skills: Customer serviceWritten communicationExcellent communication skillsFluency in EnglishVerbal communicationTechnical support

Requirements:
  • Experience in a call center environment is required (this is a non-negotiable qualification).
  • Exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
  • Reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place.
Responsibilities:
  • Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
  • Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
  • Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.
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