IT System Administrator and Helpdesk Support (AU IT, WFH)

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Requirements:

• 5+ years in Microsoft 365 E5 technologies (Exchange Online, InTune, Defender Suite, Compliance Centre, Entra, SharePoint, Teams, Azure Virtual Desktop)
• 3+ years in SOC, SIEM, and EDR solutions (Microsoft Sentinel, SentinelOne, ContraForce)
• Cybersecurity expertise (Essential Eight, NIST compliance, security hardening)
• Network administration skills (firewall configuration, LAN, WAN, SD-WAN, VPN, TLS, NAT)
• Remote access management, patching, and cyber hygiene practices
• Windows Server, Windows Desktop, macOS troubleshooting experience
• DNS management and familiarity with MSP industry tools

Responsibilities:

• Manage the Helpdesk System, responding to customer support tickets and ensuring timely resolution of IT issues.
• Provide technical support and troubleshooting for end-users, maintaining a high level of customer satisfaction.
• Participate in digital transformation projects, gaining hands-on experience with new technologies and solutions.
• Collaborate with the team to implement innovative IT solutions that improve customer operations.
• Continuously learn and develop new skills by working on customer initiatives that enhance workplace productivity.
• Maintain accurate documentation of ticket resolutions and contribute to process improvements.