People Operations Associate Generalist

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Requirements:

• Minimum 3 years of HR Operations/HR Generalist/HR Coordinator experience.
• Bachelor's degree in a related field, such as Human Resources.
• Experience in a high-volume, shared service environment with a ticketing system like Jira.
• Excellent written and verbal communication skills.
• Demonstrated ability to critically think and problem solve through ambiguous situations.

Responsibilities:

• Intake and triaging of employee requests in Jira.
• Executing tier 1 People Operations processes and tasks, including new hire onboarding and benefits.
• Working on undefined tier 2 processes and escalations requiring troubleshooting.
• Partnering with HR Centers of Excellence to deliver new processes and services.
• Collaborating with People Operations Process Specialists to report process breaks and suggest improvements.
• Participating in department and cross-functional projects.