Supplier Success Professional (Customer Support) - Multilingual Italian, Spanish, and English

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Requirements:

• Call center experience is a plus.
• Excellent communication skills - both written and orally.
• Working PC knowledge, preferably with Windows and related applications.
• An affinity for learning online software systems.
• Interpersonal skills.
• Problem analysis and problem-solving abilities.
• Attention to detail and accuracy.
• Adaptability and self-motivation.
• Stress tolerance.
• Ability to learn and apply new information or skills.
• Fluent in English, Italian, and Spanish.

Responsibilities:

• Provide professional support to all Avetta customers.
• Help end-users navigate the Avetta Cloud Application.
• Verify technical documents submitted by end users.
• Resolve complex issues with a focus on customer experience.
• Interact directly with Avetta customers through telephone, email, and chat.
• Prioritize and resolve customer needs accurately.
• Support and explain customer billing and subscription terms.
• Record details of interactions in Service Cloud (SFDC).
• Provide necessary outbound follow-up, both via phone and email.
• Communicate and coordinate with internal departments.
• Work as a team and contribute positively to Avetta’s culture.
• Perform other duties as assigned.