Global Director of Customer Success, Defense and Intelligence

Posted 8 days agoViewed

💎 Seniority level: Director, 8+ years relevant work experience and 6+ years supervisory / leadership experience.

📍 Location: Germany, The Netherlands, United Kingdom

🔍 Industry: Defense and Intelligence

🏢 Company: Planet👥 501-1000💰 $200,000,000 Post-IPO Equity about 3 years ago🫂 Last layoff 7 months agoGeospatial Remote Sensing Big Data Aerospace Analytics Software

🗣️ Languages: English, two or more languages

⏳ Experience: 8+ years relevant work experience and 6+ years supervisory / leadership experience.

🪄 Skills: LeadershipProject ManagementCloud ComputingNegotiation skillsCross-functional collaborationData managementCustomer SuccessEnglish communication

Requirements:

8+ years relevant work experience and 6+ years supervisory / leadership experience.
Extensive customer facing experience or equivalent experience.
Success in managing teams with an ability to inspire and empower team(s) for exceptional results.
Exceptional customer communication, negotiation, and presentation skills.
Experience driving value, expansion, and renewals with customers.
Ability to lead and influence others, as well as work across distributed and cross-functional teams.
Excellent verbal and written communication skills in English.

Responsibilities:

Build and manage a talented global team focused on the Defense and Intelligence sector.
Collaborate with Product and Sales leaders to craft a Global Defense and Intelligence strategy.
Serve as Executive sponsor for Defense and Intelligence customer success initiatives.
Own Net Retention and Gross Retention targets for the Defense and Intelligence sector.
Act as an escalation point and customer advocate for the Defense and Intelligence sector.
Advocate to improve Defense and Intelligence solutions with the Product team.
Work with Marketing to share customer success stories.

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