VP of Customer

Posted 13 days agoViewed

💎 Seniority level: Vp, Experience in scale-up technology from sub 50 employees to more than 100/200+

📍 Location: Ireland, United Kingdom

🔍 Industry: Public transportation

🏢 Company: CitySwift👥 11-50💰 $4,921,924 Series A over 2 years agoArtificial Intelligence (AI)Big Data Transportation SaaS Machine Learning Scheduling

⏳ Experience: Experience in scale-up technology from sub 50 employees to more than 100/200+

🪄 Skills: LeadershipProject ManagementData AnalysisCross-functional Team LeadershipOperations ManagementClient relationship managementProcess improvementCustomer Success

Requirements:

Scale-up technology experience, preferably from sub 50 employees to more than 100/200+.
Experience with large Enterprise Client Accounts with deal sizes of €2m+.
Demonstrable experience with complex integrations and implementations in global markets.
Successful experience in scaling and leading a Client Operational team in a leadership role.
Desirable experience in transportation or similar industry.
Knowledge of best practices within Revenue Operations, Customer Success, and Product Operations.

Responsibilities:

Build the function that takes ownership over all post-deal completion activities from implementation to adoption to renewal.
Own upsell and retention targets.
Manage functions including Partner Management, Customer Success, Solutions, Data Operations, and Support.
Enhance scalability with existing and new clients to boost revenue growth.
Deliver value from pre-sales design to post-sales delivery.
Lead a hybrid team of commercial, domain, and technical resources.
Negotiate with internal and external stakeholders to achieve best outcomes.
Ensure adherence to processes while seeking enhancement opportunities.
Promote a culture of innovation, accountability, and commitment to excellence.
Design and implement structured plans involving stakeholders for coordinated goal achievement.

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