Team Lead - Intapp

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Requirements:

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• 7+ years of experience in software/IT project implementation or development, particularly in a customer-facing role.
• 3+ years of experience in people management is preferred.
• Experience with legal/accounting software or consulting industry is highly desirable.
• Proficiency in managing others, problem-solving, and maintaining a customer-focused approach.
• Strong skills in stakeholder communication, collaboration, process documentation, organizational support, and quality assurance.
• Must be authorized to work in the country of residence without restriction or sponsorship.

Responsibilities:

• Lead and manage a team of Implementation Engineers, directing daily work activities for direct reports on tasks assigned from project managers.
• Oversee the deployment, configuration, and integration of software solutions to meet client requirements and industry standards.
• Provide support and troubleshooting to Implementation Engineers, optimizing software performance and implementation efficiency.
• Mentor and develop team members, including new hires, creating an environment of continual learning.
• Manage team resources effectively to ensure a steady utilization of >= 80% for team members.
• Act as the first line of escalation for implementation engineer and client issues.
• Provide input into hiring, firing, promotions, and performance evaluations for direct reports.
• Recommend and implement enhancements in systems and implementation processes.
• Work closely with cross-functional teams, including project management and client teams.
• Obtain and renew yearly Intapp product certifications.