IT Generalist (US Law Firm, WFH)

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Requirements:

• Minimum of 5 years of experience in IT Support, preferably in a legal or professional services environment.
• Proficient in MS Office Suite and Windows/MacOS systems.
• Knowledge of cybersecurity protocols and network management.
• Experience with VoIP systems and remote access tools (e.g., VPN).
• Familiarity with legal practice management software (e.g., Clio, Practice Panther, or similar).

Responsibilities:

• Maintain and troubleshoot computers, printers, and other office hardware.
• Resolve technical issues promptly to minimize downtime.
• Install, update, and support legal software applications.
• Assist with the integration of new software tools.
• Monitor and maintain network security to safeguard client confidentiality.
• Ensure compliance with legal industry regulations regarding data privacy and cybersecurity.
• Provide help desk support to attorneys and staff.
• Train team members on best practices and new technologies.
• Assist in researching and purchasing hardware and software solutions.
• Coordinate with vendors for support and equipment maintenance.
• Implement and manage backup systems.
• Develop and maintain disaster recovery plans.
• Support the creation and enforcement of IT policies.