IT Generalist (US Law Firm, WFH)

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Requirements:

• Minimum of 5 years of experience in IT Support, preferably in a legal or professional services environment.
• Proficient in MS Office Suite and Windows/MacOS systems.
• Knowledge of cybersecurity protocols and network management.
• Experience with VoIP systems and remote access tools.
• Familiarity with legal practice management software.

Responsibilities:

• Maintain and troubleshoot computers, printers, and other office hardware.
• Resolve technical issues promptly to minimize downtime.
• Install, update, and support legal software applications.
• Assist with the integration of new software tools and ensure compatibility.
• Monitor and maintain network security to safeguard client confidentiality.
• Provide help desk support to attorneys and staff for IT-related issues.
• Implement and manage backup systems to protect critical firm data.
• Support the creation and enforcement of IT policies.