Software Support Engineer – IBM Mainframe Specialist

Posted 7 days agoViewed

📍 Location: United States, EST, MST

🔍 Industry: Enterprise software

🗣️ Languages: English

🪄 Skills: Assembler

Proven experience installing, configuring, and deploying IBM products (SMPE).
Extensive expertise in VSAM support and tuning, particularly in Record-Level Sharing (RLS).
Background in CICS installation and programming.
Experience with z/OS systems software installation (VM, MVS, JES2, VTAM, TCP/IP).
Strong diagnostic and problem-solving skills with an analytical approach.
Effective verbal and written communication skills for client interactions and documentation.

Provide technical support via email or phone to assist customers with H&W product installations, updates, configurations, and operations.
Diagnose technical issues and create effective solutions.
Participate in quality assurance testing to ensure product reliability.
Collaborate with sales teams to handle technical inquiries from prospective customers.
Prepare detailed technical and customer documentation for product enhancements and fixes.
Share knowledge with team members to strengthen the team's expertise.
Research and stay updated with emerging mainframe technologies for potential product integration.

Posted 3 months ago

📍 United States

🧭 Full-Time

🔍 Enterprise software solutions

🔧 Requirements

Proven experience in installing, configuring, and deploying IBM products (SMPE).
Extensive expertise in VSAM support and tuning, including Record-Level Sharing (RLS).
Background in CICS installation and programming.
Experience with installing z/OS systems software (VM, MVS, JES2, VTAM, TCP/IP).
Strong diagnostic and problem-solving skills with an analytical approach.
Effective communication skills for client interactions and documentation.

💡 Responsibilities

Provide technical support via email or phone to assist customers with H&W products.
Diagnose technical issues effectively and devise efficient solutions to problems.
Participate in quality assurance testing to ensure product reliability.
Collaborate with sales to address technical questions from prospective customers.
Prepare comprehensive technical and customer documentation for enhancements and fixes.
Stay current with emerging mainframe technologies and research for potential product integration.

AssemblerCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 3 months ago