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Learner Success Manager, Italian Speaker (Remote)

Posted 14 days agoViewed

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💎 Seniority level: Manager

📍 Location: Mexico

🔍 Industry: EdTech

🏢 Company: Learnlight👥 251-500💰 Private almost 2 years agoCorporate TrainingE-LearningProfessional Services

🗣️ Languages: Italian, English

🪄 Skills: Customer serviceFluency in EnglishReportingClient relationship management

Requirements:
  • Advanced proficiency in Italian and English.
  • Additional language skills are valued.
  • Customer service skills with a positive and professional attitude.
  • Ability to multitask, prioritize, and manage time effectively.
  • Capable of handling difficult situations with tact.
  • Proficiency in Microsoft Office 365.
Responsibilities:
  • Be the primary contact for students, addressing queries and issues via email and calls.
  • Collect valuable information, document interactions, and collaborate with internal teams.
  • Monitor student progress, attendance, and course completion via the Learnlight platform.
  • Work closely with internal teams to share student information and adjust programs as necessary.
  • Track and report on student performance and program progress.
  • Maintain productivity levels and ensure successful program completion.
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