Total Loss Adjuster

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Requirements:

• Successful experience handling insurance claims, coordinating rental extensions.
• Experience related specifically to settling total loss claims preferred.
• Currently licensed in home state if state required is preferred.
• Ability to obtain and maintain insurance licenses in several states (including Texas) within three months.
• Ability to learn quickly and be adaptable.
• High sense of professionalism while remaining empathetic.
• Familiarity with claims best practices required.
• Curious in nature.
• Great attention to detail.
• Coachable and committed to professional growth.
• Ability to approach problems with an open mind.

Responsibilities:

• Delivers an industry-leading claim experience for all policyholders and claimants.
• Negotiates and settles total loss situations with policyholders and claimants.
• Prepares salvage vehicles for auction and oversees the end-to-end salvage process.
• Consistently makes prompt and courteous contact with every claim customer.
• Maintains and updates a diary/schedule for each claim in the adjuster’s pending.
• Responds to claim correspondence in a timely fashion with very high quality.
• Provides input for continuous development of claims guidelines and best practices.
• Recommends potential product developments and process improvements.
• Interacts and communicates effectively with customers, peers, vendors, and managers.
• Engages in learning opportunities to build knowledge of personal lines claims.