Sales Support Specialist (High Tech Vertical)

Posted 14 days agoViewed

💎 Seniority level: Entry, 2+ years

📍 Location: Ontario, Canada

💸 Salary: 66700.0 - 83400.0 CAD per year

🔍 Industry: Telecommunications

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff about 1 year agoMessaging SMS Mobile Apps Enterprise Software Software

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Attention to detailOrganizational skillsCross-functional collaborationData entrySales experienceProcess improvementCRMCustomer supportCustomer Success

Requirements:

2+ years of sales, customer success, or account management experience.
Results-driven, detail-oriented, and dedicated.
Collaborative approach with a can-do attitude.
Basic understanding of enterprise organizational functions.
Ability to advocate for customers with cross-functional teams.
Extreme attention to detail in communications.
Organized with above-average proficiency in spreadsheets, documents, and presentations.
Ability to prioritize and multi-task.
Knowledge in CPaaS and telecom is a plus.
Bachelor's Degree or equivalent years of experience.

Responsibilities:

Assist with Pricing and Deal workflows.
Prepare Pricing and Deal Structure using internal pricing tools.
Create and amend order forms and engage with clients on proposals.
Oversee and maintain CRM records, including updates on account data.
Act as an internal liaison for various support requests.
Provide customer support and assist in sales meetings.
Create and maintain a tracker for team-level cross-functional challenges.

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