Head of Collections

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Requirements:

• 4+ years of experience in B2C collections, with at least 2 years in a leadership role.
• Fluent in English (C1-C2 level).
• Familiarity with relevant US laws, regulations, and best practices in collections.
• Excellent leadership and team management skills.
• Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.

Responsibilities:

• Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.
• Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.
• Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.
• Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.
• Collaborate with other departments to resolve issues and ensure a seamless collections process.
• Coordinate with external parties when necessary to recover assets or resolve disputes.
• Ensure compliance with U.S. regulations and industry standards related to collections.
• Effectively manage the team in a remote work environment, maintaining productivity and accountability.