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Risk Operations Analyst

Posted 14 days agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: United States, PT

🔍 Industry: ECommerce and Payments

🏢 Company: GoDaddy👥 5001-10000💰 $800,000,000 Post-IPO Equity about 3 years ago🫂 Last layoff over 1 year agoWeb HostingDomain RegistrarWeb DevelopmentOnline Portals

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisCustomer serviceRisk Management

Requirements:
  • 3+ years working in the fraud or risk industry.
  • 3+ years working in a queue-based environment or support environment.
  • Demonstrate a customer focused mentality.
  • Strong willingness to learn and expand fraud and risk knowledge.
  • Demonstrate strong ability to work collaboratively with multiple teams across the company.
  • Ability to navigate ambiguity in a fast-paced work environment.
  • Ability to take initiative with minimal direction.
  • Possess a strong willingness to learn and take proactive measures to mitigate foreseeable issues and barriers.
Responsibilities:
  • Work in a fast-paced queue environment to review high risk transaction and account activity.
  • Mitigate risk and fraud exposure through detailed merchant investigations by collecting and analyzing business/account information and documentation.
  • Identify and flag developing fraud and risk trends.
  • Provide feedback and solutions to help improve our risk workflows and to support our merchants with a seamless world class experience.
  • Maintain production and quality operational targets.
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