Gerente Senior de Éxito del Cliente, CDP

Posted 9 days agoViewed

💎 Seniority level: Senior, At least 5 years

📍 Location: Mexico City or Monterrey

🔍 Industry: Marketing technology

🗣️ Languages: English and Spanish

⏳ Experience: At least 5 years

🪄 Skills: Data AnalysisHTMLCSSJavascriptData managementCustomer SuccessSaaS

At least 5 years of experience in a client-facing role, such as solutions consultant or customer success, ideally with marketers and SaaS platforms.
Fluent in English and Spanish, both verbal and written.
Experience guiding clients to define use cases and conducting strategic discussions.
Exposure to front-end development concepts like HTML, CSS, and JavaScript.
Hands-on experience with customer data platforms, digital analytics, and web-based technologies.
Proven leadership roles in client partnerships.
Excellent written and oral communication skills.
Proven ability to manage multiple projects without falling behind.
Passion, enthusiasm, and eagerness to learn.
Proficiency in various marketing technologies.

Guide clients through the onboarding process, including defining and configuring initial use cases.
Identify client objectives to inform success planning and action plans for use cases and account strategy discussions.
Drive adoption of solutions by providing best practices and diagnosing barriers to adoption.
Develop relationships characterized by expertise with stakeholders and decision-makers.
Provide ongoing support for use cases and manage key stakeholders, including regular business reviews.
Create content and present quarterly reports to highlight customer use cases and ROI.
Identify risks for renewals and collaborate to address client concerns.
Identify upsell and cross-sell opportunities, managing multiple projects in different stages.
Solicit client feedback on product features.