Slovak Speaking Airline Customer Service Specialist - Athens (Remote in Greece)

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Requirements:

• Fluency in Slovak is essential; proficiency in English is also required.
• Experience in customer service, ideally within the airline or travel sector.
• Strong communication and problem-solving skills.
• Ability to thrive in a fast-paced, remote working environment.
• Familiarity with airline booking systems and customer service software is advantageous.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities:

• Deliver exceptional customer service to airline passengers in Slovak.
• Assist customers with questions regarding bookings, cancellations, and travel-related issues.
• Handle customer complaints and resolve issues efficiently.
• Provide customers with clear information on flight schedules, policies, and procedures.
• Keep organized records of customer interactions and ensure accurate documentation.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about airline services and industry trends to offer the best assistance possible.