🪄 Skills: Customer serviceTroubleshootingTechnical support
Requirements:
Multi-channel (voice, email, SMS) help desk experience interacting directly with consumers.
Experience in a customer-facing healthcare field providing service and support.
Ability to problem solve and troubleshoot effectively.
An Active Certification as a Medical Assistant is a plus.
Prior experience in a metrics-driven position and remote work environment.
Responsibilities:
Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
Educate customers on the features, functionalities, and benefits of Cadence technology products and services.
Conduct follow-up communication with customers to ensure issues are resolved and gather feedback.
Properly escalate patient concerns to care delivery teams.