Portuguese Speaking Banking Support Specialist - Athens (Remote in Greece)

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Requirements:

• Fluency in Portuguese and English, both written and spoken.
• No prior experience necessary; training will be provided for successful candidates.
• Excellent communication skills with a strong focus on customer service.
• Ability to manage inquiries with patience and professionalism.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to a virtual work environment.
• A collaborative team player who can also work effectively independently.

Responsibilities:

• Provide top-notch support to Portuguese-speaking clients via phone and email regarding banking services.
• Assist customers with their inquiries related to account management, transactions, and product information.
• Effectively resolve customer complaints and queries while ensuring client satisfaction.
• Accurately document customer interactions and follow company policies.
• Collaborate with team members to enhance service and resolve customer issues efficiently.
• Stay updated on banking regulations and products to better assist customers.