Customer Service Agent-Temporary contract (Full remote within Spain)

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Requirements:

• Proven customer support experience or experience as a client service representative.
• Familiarity with CRM systems and practices.
• Client Orientation and Detail Orientation.
• High level of commitment to the project once enrolled.
• Autonomy to self organize your daily tasks.
• Proficient level of English and Spanish (written and spoken).
• Availability to work on weekends.

Responsibilities:

• Handling incoming emails
• Solving both routine problems and complex customer inquiries
• Complaint handling
• Use defined procedures for responding to customers
• Report errors and improvements discovered in the website