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Player Support Agent - Brazilian Portuguese/English - Remote

Posted 15 days agoViewed

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💎 Seniority level: Entry

📍 Location: Poland

🔍 Industry: Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 7 months ago🫂 Last layoff over 1 year agoAudioVideo GamesDigital MediaContent

🗣️ Languages: Brazilian Portuguese, English

🪄 Skills: MS OfficeCustomer support

Requirements:
  • C1-C2 level Brazilian Portuguese proficiency.
  • B2 level or higher in English.
  • Excellent communication skills for effective player support.
  • Flexibility to adapt to various situations.
  • Accountability in handling player inquiries.
  • Proactivity in addressing player concerns.
  • Proficiency in navigating knowledge bases.
  • Basic troubleshooting skills.
  • Experience with Helpshift/Zendesk or other CRM tools.
  • Microsoft Office or Google Suite proficiency.
Responsibilities:
  • Deliver excellent customer support to players.
  • Investigate and resolve player inquiries promptly through ticketing, email, or chat.
  • Assist internal teams with project-related requests, ensuring smooth collaboration.
  • Gather and deliver player feedback according to established procedures.
  • Provide translations when required.
  • Maintain reports and escalate issues as needed.
  • Contribute to support processes with personalized macros and knowledge bases.
  • Participate in training sessions and manage time effectively.
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