Customer Service Specialist(Kenya)

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Requirements:

• Customer Support and Customer Service skills.
• Customer Satisfaction and Customer Experience expertise.
• Proficiency in Phone Etiquette.
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask effectively.
• Experience in a customer-facing role is a plus.
• Flexibility to work various shifts, including evenings and weekends.
• Great personality with the ability to think 1-2 steps ahead to overcome objections.
• Knowledge of Microsoft Office tools.
• Bachelor's degree is preferred.

Responsibilities:

• Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
• Secure and schedule appointments efficiently, ensuring all customer needs are met.
• Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
• Demonstrate a proactive approach in addressing customer concerns and resolving issues.
• Collaborate with other team members to ensure a consistent and high-quality customer experience.
• Keep detailed records of customer interactions and transactions.
• Stay updated on product knowledge and company policies to provide accurate information to customers.