Warranty advisor

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Requirements:

• 2-3 years of experience in customer service, servicing & repair management, or automotive industry.
• Basic mechanical knowledge.
• Ability to liaise between customers and workshop team.
• Excellent communication skills to explain and resolve queries.
• Passion for achieving strong customer outcomes.
• Flexibility to work with new and changing technology platforms.
• Prepared to undergo a police and background check.

Responsibilities:

• Support customers raising warranty claims for their vehicle.
• Guide customers through the warranty repair process.
• Manage the daily operation of the warranty business with workshop teams.
• Act as the first point of contact for warranty claims.
• Ensure a transparent and enjoyable experience for customers.