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Global Adv Ops Hosting Specialist I

Posted 15 days agoViewed

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💎 Seniority level: Entry, Minimum of 1 years’ experience

📍 Location: Romania

🔍 Industry: Technology

🏢 Company: GoDaddy👥 5001-10000💰 $800,000,000 Post-IPO Equity about 3 years ago🫂 Last layoff over 1 year agoWeb HostingDomain RegistrarWeb DevelopmentOnline Portals

🗣️ Languages: English

⏳ Experience: Minimum of 1 years’ experience

🪄 Skills: PHPHTMLCSSLinuxTechnical supportCRMWordPress

Requirements:
  • Minimum of 1 years’ experience in a technical support role, preferably in hosting support or web development.
  • Basic understanding and experience in working with Linux and/or Windows server environments.
  • Experience with control panels such as cPanel and Plesk is preferable.
  • Basic knowledge of HTML/CSS and ideally PHP.
  • Experience in working with LAMP/WAMP.
  • Good understanding of SMTP/POP/IMAP protocols and The Domain Name System (DNS).
  • WordPress CMS experience is a great plus.
Responsibilities:
  • Work closely with customers to resolve technical issues in a timely and professional manner.
  • Provide online chat support to current customers and potential customers.
  • Address technical support issues through CRM.
  • Collaborate with colleagues to identify and raise issues to improve customer satisfaction and experience.
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