Renewals Specialist (Remote, Spain)

Posted 15 days agoViewed

💎 Seniority level: Junior, 2+ years

📍 Location: Spain

💸 Salary: 44000.0 - 53000.0 EUR per year

🔍 Industry: Observability and monitoring

🏢 Company: Grafana Labs👥 501-1000💰 $240,000,000 Series D almost 3 years agoSoftware Development

🗣️ Languages: French and/or Spanish

⏳ Experience: 2+ years

🪄 Skills: Data AnalysisExcellent communication skillsCustomer Success

Be a key business partner to Sales and Observability Architecture for renewing customer accounts.
Own the forecasting of renewals and manage a 2 quarter out renewal pipeline.
Collaborate with the account teams to develop renewals strategy and pre-emptive campaigns.
Maintain a high level of professionalism and empathy while enhancing customer documentation.

Posted 15 days ago

📍 Spain

💸 44000.0 - 53000.0 EUR per year

🔍 Observability and Visualization Tools

🔧 Requirements

2+ years of experience owning renewals or in a Customer Success, TAM or similar role.
Fluent in French and/or Spanish.
Solid business knowledge; curious and keen to learn.
Strong numeracy skills.
Comfortable working remotely with an international team.
First class written and verbal communication skills.

💡 Responsibilities

Be a key business partner to the Observability Architecture and Sales teams, renewing existing customer accounts and upgrading them to new pricing.
Own the forecasting of renewals for the business.
Manage a 2 quarter out renewal pipeline, partnering closely with the account team.
Self-motivated to overachieve on targets.
Collaborate with account teams to improve product adoption and address churn risk.

Account ManagementSales experienceCustomer Success

Posted 15 days ago