Apply

Customer Support Specialist - Fully Remote - Work from anywhere!

Posted 1 day agoViewed

View full description

💎 Seniority level: Entry

🔍 Industry: Global employment platform services

🏢 Company: Omnipresent👥 251-500💰 $120,000,000 Series B almost 3 years agoManagement Information SystemsEmploymentHuman ResourcesSaaSRecruiting

🗣️ Languages: English, additional language a plus

Requirements:
  • Demonstrated strong written communication skills in English (an additional language is a plus).
  • Ability to navigate customer objections delicately.
  • Used judgment and discretion to solve various problems.
  • Supported customers via chat, email, or phone.
  • Worked in or closely with an HR team.
Responsibilities:
  • Providing second-level support to customers via email and chat within CST.
  • Working independently on first and second level issues.
  • Triaging customer enquiries and escalating urgent issues.
  • Documenting customer service interactions in the ticket management system.
  • Adhering to defined SLA’s on response and resolution timings.
Apply

Related Articles

Posted 5 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

Posted 5 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Posted 5 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

Posted 5 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Posted 5 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.