Italian Speaking Messaging Platform Support Agent - Athens (Remote in Greece)

Posted 15 days agoViewed

💎 Seniority level: Entry, No previous experience needed

📍 Location: Greece, Italy, Romania, Malta, Portugal

🗣️ Languages: Italian, English

⏳ Experience: No previous experience needed

🪄 Skills: Excellent communication skillsTroubleshootingTechnical supportCustomer support

Fluency in Italian and English, both written and spoken.
No previous experience is needed; motivated entry-level candidates are encouraged.
A strong interest in technology and eagerness to learn.
Excellent communication abilities and a customer-first approach.
Detail-oriented with effective organizational skills.
Familiarity with messaging platforms is a plus but not mandatory.
Ability to work independently in a remote setting.
Proactive in problem-solving and engaging with clients.
Must have a stable internet connection.
Valid EU Passport or ID is required.

Offer outstanding support to Italian-speaking users via email, chat, and phone.
Troubleshoot and resolve user inquiries and issues related to the messaging platform.
Document customer interactions and provide feedback on user experiences.
Work closely with the technical team for escalation of complex problems.
Educate clients on platform functionality and usage.
Engage in training sessions to improve your knowledge of the product and enhance customer service skills.