NOC & Escalations Lead - Level III

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Requirements:

• Understanding of PowerShell or other scripting languages.
• Experience in backup scheduling, SNMP protocol, and network monitoring tools.
• 1-2 years in help desk or NOC roles with prior MSP experience preferred.
• Knowledge of Microsoft Windows Server and Virtualization.
• Experience with Microsoft Office/365 and Networking fundamentals.

Responsibilities:

• Utilize automated monitoring systems to troubleshoot and resolve common problems.
• Manage NOC service board tickets and ensure proper documentation.
• Create scripts to streamline processes and reduce alerts.
• Resolve complex issues escalated by junior staff.
• Troubleshoot client backup issues and assist in patch management.
• Work with vendors for outages or issues.
• Review monitoring tools for best practice implementation.
• Assist with software installations and client onboarding/offboarding.
• Document all processes and systems related to job responsibilities.