German Speaking Client Service Consultant for Airlines - Remote in Greece

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Requirements:

• Fluency in German and English, both written and spoken.
• Previous experience in customer service or consulting, preferably in the airline or travel sector.
• Strong communication and interpersonal skills.
• Ability to handle inquiries and resolve issues efficiently while maintaining a positive attitude.
• Detail-oriented with excellent organizational skills.
• Familiarity with airline operations and booking systems is a plus.
• Ability to work independently while being part of a remote team.
• Strong problem-solving skills and a customer-centric approach.
• Flexibility to adapt to changes and a willingness to learn.

Responsibilities:

• Respond to inquiries from German-speaking clients regarding flight bookings, changes, and cancellations.
• Assist clients with account management, travel itineraries, and service-related issues.
• Resolve customer complaints with empathy and efficiency.
• Document client interactions and maintain accurate records in the system.
• Collaborate with airline partners to ensure exceptional service delivery.
• Stay informed about airline policies, schedules, and promotions to provide accurate information.
• Participate in ongoing training sessions to enhance product knowledge and service skills.