Remote Customer Support Representative

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Requirements:

• Must be able to work weekends if needed.
• High school graduate required, some college preferred.
• EXCELLENT written and verbal English skills, conversationally fluent.
• Experience of at least 1 year in a customer contact center environment, supporting United States customers.
• Knowledge of ZenDesk a plus, prior experience using CRM and VoIP software is also a plus.
• Computer with 8GB RAM, Corei5 Processor, and noise-canceling headset required; cannot use chrome books, tablets, iPads, or cell phones.
• Consistent power source and reliable internet connection required, with preferred ISPs.
• Willing to work US hours and weekends, and amenable to working in rotating shifts.

Responsibilities:

• Rotation between inbound and call back queue calls, chat, email support.
• Taking over 300 contacts a week supporting both customers and providers on operations-related issues.
• Explaining services and policies, creating a great service experience, and providing support for app navigation, payment details, scheduling, and issue resolution.
• Adherence to defined hours of operation and handling an average call time of around 10 minutes.